IDEXX In-House & Reference Lab Integration
Idexx Reference (Vetconnect)
The clinic/hospital will need the username and password to continue.
For Vetspire Support
Use the username and password provided by the clinic/hospital to log in to https://www.vetconnectplus.com/.
Once logged in, click on the name.
EXAMPLE: THE NAME MAY BE A PERSON AT THE CLINIC/HOSPITAL.Select Account Administration
Note the clinic/hospital’s unique IDEXX Account Number (SAP) and the Laboratory Account Number (LIMS).
Set the Integration
In Vetspire, navigate to
More > Admin > Labs.Search for and select the clinic/hospital to set up.
Select the Add New Laboratory button from the top right corner.
Complete the appropriate fields in the New Locations Lab box:
Enter IDEXX for Laboratory Name.
Select IDEXX from the Company drop-down.
Enter the Account Number as given in the IDEXX interface.
WARNING: DO NOT USE THE TAB TO NAVIGATE THIS FIELD.Leave the Multiple Markup blank.
Enter the VetConnect username as the Username.
Enter the VetConnect password in the Password field.
Enter the LIMs number in the Clinic ID field.
Toggle Auto Invoice to Yes.
Select Create.
THE USERNAME SHOULD NOT CONTAIN ANY SPECIAL CHARACTERS, INCLUDING AN @. IF IDEXX ISSUES A VetConnect LOGIN USING AN EMAIL ADDRESS AS THE USERNAME, THE INTEGRATION SETUP WILL FAIL.
CONTACT IDEXX TO UPDATE THE USERNAME, IF NECESSARY.
Test the Integration
Order a Test in Vetspire
Select the location in the drop-down in the top left corner.
Navigate to a test patient and start a new encounter.
Select the +Order Lab link above the Orders box.
In the pop-up box, select IDEXX in the Lab box.
Select Reference in the Type field.
Select a Provider and an Encounter.
Select Order Lab.
Select a test from the drop-down menu.
Select Order and then Finish.
Verify with VetConnect
Login to https://www.vetconnectplus.com/ with the clinic/hospital's credentials
Select
Reference Laboratory > In Process.If the test is listed, the integration is good.
If the test does not show, verify that the Username, Password, Account Number, and Clinic ID was entered correctly. These fields are case specific.
Retest if any changes were made.
If the integration is still not working. Contact Idexx at (888) 433-9987. Select option 5 and then 2.
Idexx In-House (Vetconnect)
For Vetspire Support
Follow THE steps in the Idexx Reference (Vetconnect) instructions above for reference integration. No further steps are required for clinics using IDEXX for both reference and in-house.
NOTE: IF THE CLINIC/HOSPITAL HAS THE IN-HOUSE IDEXX LAB SUITE, THEY WILL HAVE THE IDEXX REFERENCE INTEGRATION BY DEFAULT.
Once the reference lab integration is set up and tested, log in to the practice’s Vetspire site.
Navigate to
More > Admin > LabsSearch for and select the practice for setup.
On the Idexx Integration window, select Configure In-House Devices
Select the device from the Default Device drop-down.
SELECT NO IN THE IGNORE DEVICE COLUMN.If no device is listed, the practice does not have a Vetlab station or is not connected to the internet. Contact IDEXX for troubleshooting.
Once the device is selected, test the integration.
Test the Integration
Order a Test in Vetspire
Select the location from the drop-down in the top left corner.
Navigate to a test patient and start a new encounter.
Select the +Order Lab link above the Orders box.
In the pop-up box, select IDEXX in the Lab box.
Select In-House in the Type field.
Ensure the device shows in the In-house Device drop-down and select a test.
Select a Provider and an Encounter.
Select Order Lab.
Select Order and then Finish.
Verify with VetConnect
Login to https://www.vetconnectplus.com/ with the practice’s credentials
Navigate to
In-House Laboratory > In Process.If the test is listed, the integration is good.
If the test does not show, verify that the Username, Password, Account Number, and Clinic ID was entered correctly. These items are case specific.
Retest if any changes were made.
If the integration is still not working. Contact Idexx at (888) 433-9987, select option 5, and then 2.
Codes
To ensure all IDEXX In-House tests have the correct diagnostic code linked, navigate to More >Inventory & Services.
See also IDEXX In-House Diagnostic Codes