The Vetspire system offers additional options for managing unpaid invoices. You can mark an invoice as Collections or Uncollectible:
-
Mark as Collections: Debt collection is being pursued, and payment is expected. The client’s account is flagged as In Collections.
-
Mark as Uncollectible: Equivalent to writing off the debt. The invoice amount is subtracted from the client’s account balance and removed from your clinic’s revenue reports.
To mark an invoice as Collections or Uncollectible:
-
Go to Patient Chart > Billing and locate the Invoices grid.
-
Select the ellipsis next to a Due invoice to open the action menu.
-
Select Mark as Collections or Mark as Uncollectible.
Marking an invoice as Uncollectible cannot be undone.
To remove the ‘Collections’ tag from the Billing tab of a patient chart:
-
Go to Patient Chart > Billing.
-
Locate the invoice with the ‘Collections’ tag in the Invoices table.
-
Select the ellipsis to open the action menu, then select Mark as Due.
If line items on the invoice are marked as Not Rendered, then the ‘Collections’ tag cannot be removed from the invoice.
Video: Mark a Client Invoice for Collections