Prevent Carrier Message Blocking

• Append the opt-out to outgoing Reminder messages: STOP to unsubscribe.

• If using a commonly used macro, include STOP to unsubscribe in that macro. 

• Never format text reminders with paragraphs and spaces like an email. 

• The accepted SMS character length is 160 characters.  The longer the SMS, the greater the chances of carrier flagging.

• Neither Vetspire nor Twillio can override a carrier's decision to mark a text as spam. Decisions may be appealed.  

  • There are trigger alarms to notify when a carrier flags messages.  We will work with the affected location.

Client Unsubscribe

• Twilio will unsubscribe the Client from the Vetspire clinic number but this will not be reflected in Vetspire.

• To begin receiving messages again, the Client must text START to the number they unsubscribed from.