You can void a payment in Vetspire to return the associated invoice to the Due status.
Voiding a payment does NOT refund the amount to the client’s payment method.
See Process a Refund for more information on adding an account credit for a refunded line item on an invoice.
To refund a payment:
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Go to Patient Chart > Billing.
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Select the Paid invoice you want to edit in the Invoices table to open the invoice.
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Scroll down to the Payments Towards this Invoice table.
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Select the ellipsis to open the action menu for a payment, then select Void Payment.
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The system will then prompt you to confirm the change. Select OK in the pop-up message.
The payment is recorded as VOIDED in the Payments Towards this Invoice table and in the Payments table of Patient Chart > Billing.
You can also void a payment from the Payments table in Patient Chart > Billing. Locate the payment you would like to void, then select the ellipsis to open the action menu and select Void Payment.
