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Void Payment

Voiding payments is a permission-based feature. If you cannot void a payment, you may need to ask for assistance.

VOIDING A PAYMENT DOES NOT CONNECT WITH ANY INTEGRATION.

  1. From the Patient screen, open the Billing tab.

  2. Scroll to the All Payments section and find the payment to void.

  3. Select the ellipses to the right of the payment and select Void Payment to revert the invoice to Due status.

IF THE HOSPITAL/CLINIC DOES NOT HAVE AN INTEGRATED CARD PROCESSOR, VOID THE PAYMENT AT THE TERMINAL.

Integrated and Non-Integrated Payment Methods

Integrated Payment Methods

Non-Integrated

Process voids manually

Trueanion -with account set up

Scratch Pay Loan with account set up

Square

Square Connect

Square Pay

Stripe Terminal

Stripe Pay

Care Credit

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This is a permissions-based feature or is managed in your organization’s Admin settings.

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