Void Payment

You can void a payment in Vetspire to return the associated invoice to the Due status.

Voiding a payment does NOT refund the amount to the client’s payment method.

See Process a Refund for more information on adding an account credit for a refunded line item on an invoice.

To refund a payment:

1. Go to Patient Chart > Billing.

2. Select the Paid invoice you want to edit in the Invoices table to open the invoice.

3. Scroll down to the Payments Towards this Invoice table.

4. Select the ellipsis to open the action menu for a payment, then select Void Payment.

5. The system will then prompt you to confirm the change. Select OK in the pop-up message.

The payment is recorded as VOIDED in the Payments Towards this Invoice table and in the Payments table of Patient Chart > Billing.

You can also void a payment from the Payments table in Patient Chart > Billing. Locate the payment you would like to void, then select the ellipsis to open the action menu and select Void Payment.