This article describes how to troubleshoot common login issues for non-SSO users and is intended for organization admins.
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Login credentials:
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Users must log in with their Vetspire username.
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Users can select Forgot your password? to receive email instructions for resetting their password.
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Each user account must have a unique username and email address.
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Account verification: The user’s email address must be verified before they can log into Vetspire. Org admins can resend email verifications in More > Admin > Staff > Users.
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Password creation:
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When a user’s Vetspire account is first created, they will receive a system-automated email to complete their account setup and create their password.
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Do not create a new password for your initial login using the ‘Forgot your password?’ workflow.
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To create your password, follow the steps in the setup email.
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Org admins can resend email verifications to resend the setup email.
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