Troubleshooting Login Issues (Admin)

This article describes how to troubleshoot common login issues for non-SSO users and is intended for organization admins.

• Login credentials:

  • Users must log in with their Vetspire username, not their email address.

  • Users can select Forgot your password? to receive email instructions for resetting their password.

  • Each user account must have a unique username and email address.

• Account verification: The user’s email address must be verified before they can log into Vetspire. Org admins can resend email verifications in More > Admin > Staff > Users.

• Password creation:

  • When a user’s Vetspire account is first created, they will receive a system-automated email to complete their account setup and create their password.

  • Do not create a new password for your initial login using the ‘Forgot your password?’ workflow.

  • To create your password, follow the steps in the setup email.

  • Org admins can resend email verifications to resend the setup email.