Troubleshooting Lab Results in Wrong Patient Profile

When lab results populate in the incorrect patient profile:

1. Review the lab order details and confirm if the lab results were manually uploaded or automatically sent through a lab integration.

2. Locate the correct patient’s chart and confirm that the same lab results are not in their medical record.

3. If the lab result was manually uploaded: Upload the lab results to the correct patient’s chart, then delete the lab results from the incorrect patient’s chart.

4. If the lab result was automatically added through integration: Contact Vetspire support with the following details:

   1. Incorrect patient’s name and ID

   2. Correct patient’s name and ID

   3. Lab order details (date, provider, lab company, etc.)

   4. Include screenshots when possible

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If this issue occurs repeatedly, verify that your lab integration is configured correctly in More > Admin > Integrations > Labs.

If this issue occurs with the same patients, verify that the patient does not have duplicate profiles.